NBN complaints

October 18, 2017

Complaints about internet services has risen above those about mobile phone services.

Complaints about the National Broadband Network are on the rise according to the industry ombudsman.

The Telecommunications Industry Ombudsman’s annual report shows NBN service delivery complaints increased to 27195, a jump of 159.3 per cent from the previous year.

Delays for connections were listed as the main reason for complaints, followed by internet and landline faults.

For the first time, the number of complaints about internet services was higher than complaints about mobile phone services.

‘‘The picture the complaints show is we are frustrated when we cannot rely on technology to stay connected, to be informed, and to do business,’’ ombudsman Judi Jones said.

‘‘Sharing high-quality videos immediately, holding an online meeting or watching Netflix on the way home, is now the norm and part of our daily routine.”

Residential consumers made most of the complaints, with 23844 for the year.

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