When it comes to the National Broadband Network, there seems to be a massive gulf between what customers expect and what is delivered.
Kylie and Greg Palmer’s experience, as highlighted in today’s issue of The News, appears to be an all too common occurrence.
They pay for a 25mbps connection, which should generally provide enough bandwidth for the average family.
But what they pay for is not what they get.
They claim the speed can drop to less than a 10th of the advertised speed at the hours in the late afternoon and evening when people get home from work and school.
The couple is not content with the rapidly fluctuating service and has complained to the service provider to try and get it fixed.
The internet is now one of the basic services that most people rely on in their day-to-day lives.
For most, it provides entertainment and distractions, but the majority of businesses and professionals would not be able to function without it.
And just like any basic service, people should have some sort of guarantee that what they pay for is what they get.
People would not be happy if their electricity provider could only provide power for half of the house during peak hours.
Water providers would be inundated with complaints if there was not enough pressure for people to have showers between 6am to 9am.
Yet the irregular internet speeds is something that most people just put up with.
Part of the problem could be due to how we consume much more data than ever before.
US streaming service Netflix came into Australia two-and-a-half years ago and in that time it has revolutionised the living room in millions of Aussie homes, and how much data we consume.
The number of internet-connected devices in the average house keeps increasing, and most of them need a stable data connection to function.
In another five or 10 years Australians will probably use much more data on a daily basis as more internet-connected devices enter our day-to-day lives.
But will the infrastructure that keeps us connected be able to keep up?
We want to highlight some of the problems with the NBN rollout locally, as well as celebrate some of the improvements it has brought.
If you have something to say about the NBN, make sure you drop us a line on email@example.com, provided your internet is not down.